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Shipping & Returns
When will my order be shipped?
All orders will be shipped within 3 business days of being ordered. You will receive tracking details of your order once it has shipped.
What are the available delivery options?
- Germany shipping: 5€ flat rate per order. Shipped via registered carrier. Delivered within 3 days.
- EU shipping: 10€ flat rate per order. Shipped via registered carrier. Delivered within 5 days.
- UK shipping: 15€ flat rate per order. Shipped via registered carrier. Custom fees may apply, which will need to be covered by you.
- Rest of the world: 30€ flat rate per order. Shipped via registered carrier. Custom fees may apply, which will need to be covered by you.
- We try to minimize breakages in transit with biodegradable packaging but damage can occur. If your order is damaged upon arrival please email hello@basiumfragrances.com and include your order number and any photos of the damage and we will try to rectify this for you as soon as possible.
How can I return my purchase?
We do not accept returns for the safety of our customers. If you have a problem with your order, please email us at hello@basiumfragrances.com and we'll be more than happy to help!